top of page

The new standard of interaction analysis

The pioneering platform for understanding

Voice of the Customer with Generative AI.

Macbook intentions.png

What is AIDA?

Transform customer experience analytics with the power of Generative AI.
More than a platform, we are a new way of understanding and acting based on the Voice of the Customer.

Smart Churn management

Discover the true drivers of cancellations, learn which strategies are most effective, and track competitor moves. Stay ahead of churn and boost retention.

Protect your brand image

Detect early signs of dissatisfaction, resolve critical issues before they spread, and keep market trust high. Reputation protected, relationships reinforced.

Eliminate unnecessary callbacks

Gain deep understanding of why customers call back, refine processes and products, and make the journey simpler and more effective. Less effort for your customers, lower costs for you.

Evolve Quality Monitoring

Move beyond limited samples — leverage Generative AI for comprehensive analyses. Unlock scale, consistency, and insights that elevate scripts, training, and CX.

A peek at AIDA:

Prompts.png

Autonomy to create prompts and generate new insights

Reasons.png

Automatic detection and classification of customer intents

Monitoring.png

The most advanced and accurate Generative AI on the market

Monitoring.png

Automated Quality Monitoring with Generative AI

Brands that trust AIDA:

Comgás logo
NeoBPO Hypeone Logo
Tempo Assist Services Logo

Ready to transform your Customer Experience?

AIDA can take your company's CX to the next level. Get in touch and schedule a personalized demonstration.

bottom of page