AIDA at Mobile Time

The voice of the customer is a goldmine—and AIDA is helping companies tap into it with the help of generative AI.

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Understanding sentiment, intentions, and context in voice or text interactions has always been a challenge. AIDA has developed a solution that goes beyond traditional speech analytics : it understands nuances such as irony, tone of voice, and even when a compliment comes from an unexpected place.

Results at scale, agile implementation, and actionable insights to improve products, services, and the customer experience. A promising advancement for companies handling large volumes of service.

Check out the full conversation between Isabel Butcher and our founder Carlos Sena on Mobile Time.